Top Gun Technician Excellence – Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.

Class Mission
•Understand how important your role as a technician is for the company as a whole, not just service.
•To understand the costs involved in running a profitable, well-oiled service department.
•Identify the necessary traits needed to fulfill the role of “today’s” service technician.
•How to do the right thing for the client and reduce callbacks.
•Understand how to turn a one-time customer into a long-term client and create a lasting relationship.
•Provide the tools and training necessary to increase your value to the company, become Top Gun Service Professionals, and increase your overall job satisfaction
•Learn the steps to develop and maintain a professional image in the eyes of a client.
•Develop the process and tools together to create lasting customer relationships, a true client base.
•Build a positive client service attitude that leads to happy clients and referrals.
•Learn how to communicate options in “homeowner” speak and guide them in making decisions.

March 5, 2019 - 9:00am - 5:00pm
March 6, 2019 - 7:30am - 5:00pm

Course #BDR219

Tuition: Non FAD Dealers - $780; FAD Dealers - $400

Lunch is provided - Class size is limited

Cancellation Policy: The full amount of the course will be billed to the dealer if canceled with less than 120 days written notice to Robert Madden Ind.