Robert Madden Ind.

Top Gun Technical Excellence is a two-day team building class that will provide service technicians with the "soft" tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. this process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.

Technicians will learn to:

- Appreciate the impact of their role to the company health.

- Identify Steps to create long-term clients.

- Identify effective methods for reducing callbacks.

- Apply steps to maintain a positive client service attitude,

- Communicate options with clients in "homeowner" speak.

- guide clients into making decisions.

- Build professional image in the eyes of their clients.